Shipping and Returns

Operational Hours
Ngoc Bich Lash operates from Monday to Sunday.

Shipping
Orders placed over the weekend will be processed on the following Monday.

Expedited Shipping Options:

International Shipping
The average delivery time ranges from 3 to 21 days, depending on the destination and carrier.

International shipping options:

• DHL Express: 4-10 business days.
• USPS: 4-10 business days.

Customs and Duties
Ngoc Bich Lash is not responsible for any customs duties or taxes applied during the shipping process.

Exchanges and Returns

• Unopened or unused products can be exchanged within 7 days from the date of receipt.
• Ngoc Bich Lash does not accept returns on kits or replacement products.

Promotions and Warranties

• Certain products come with a 5-month warranty from the date of purchase.
• Discount codes are limited to one use per order.

If you need further assistance, please contact us via email at ngocbichlashes.com.